Other information

Letting agents deal with each of the following operations in a variety of confusing ways.

Here at Hereford Lettings I am aware that it can be perceived to be non-independent and perhaps favour the landlord if we prepare the inventory and schedule of condition report so, to ensure impartiality, and to avoid unwanted delays in returning deposits, we employ a company who are independent specialists in this field to do this for us.

Regarding who pays for what:

Inventory and schedule of condition

The inventory is carried out by a professional inventory company and is paid for by the landlord. We believe it is in their best interest to have this compiled to protect their investment. This means that at the start of each let, a definitive description of the condition of their property and its contents is available.

The check-in process

This is carried out by the professional inventory company at no cost to the tenant. This is the time when the tenant has the opportunity to ensure that they have input in protecting their security deposit by agreeing to the contents of the inventory. Not all agents offer a full check in but we believe this is essential to prevent any end of tenancy disputes.

The check-out process

It is the time when the condition of the property is assessed against the original inventory report and the landlord and tenant come to an agreement on returning the deposit and/or making reasonable deductions from it.